With rapid expansion businesses struggle to handle high volume of client service requests, which end up being handled manually leading to high processing type and backlog. A central system is required to keep track of all requests, monitor progress and closure. Additionally, enterprise systems need to be updated automatically to improve inter department coordination, avoid effort duplication and latency.

The Service Request and Case Manager uses workflow-based task breakdown to route requests and cases to the right stakeholders for action and tracking. The solution provides a single platform to track client requests from the point of initiation to fulfilment including intelligent dashboards. The solution enables fluid coordination amongst internal groups and departments leading to 30- 40% operational efficiency improvements.