Businesses routinely conduct client surveys, but it seldom leads to the desired outcome due to non actionable data or delay in getting back to the client. Capturing client feedback and concerns regarding products and services from survey launch to sharing results and tracking actions with internal teams is critical for the efficacy of the process.

Survey Manager acts on areas of client frustration in a timely manner, creates awareness and transparency between internal teams and provides business and product leadership with prioritized areas of investment and resource deployment. A standard actionable approach to align with clients feedback helps build trust and loyalty.